Osprey Housing – Live Case Study
Osprey Housing in Aberdeenshire went live with HomeMaster housing and financial management system in October 2022. After three months, they gave us some feedback on the benefits that they are already realising from their new system.
Clare Ruxton, Director of Corporate Services, says: “Osprey Housing is an ambitious, dynamic, and growing social housing organisation operating across the north east of Scotland. We have refocussed and redesigned the way we provide services to our tenants and customers to improve efficiency, performance and value for money.
“We are investing in technology and digital services, whilst retaining the right balance of personal service to our customers. As part of this work we were looking to upgrade our housing system and after testing the market HomeMaster most closely matched our requirements. HomeMaster provides us with a cloud-based system that will enhance our service delivery. With the support of the whole team at Designer Software we have implemented within our timescale and are now looking forward to continuing to work with them to realise phase two of our plan to ensure we are using HomeMaster to its full potential.”
“HomeMaster being a cloud-based system, it aligns with our long term digital strategic ambitions and helps to ensure the organisation is both resilient and fit for the future. It is also extremely user-friendly, intuitive and easy to navigate which helps full staff team buy in and long term success."
Stacy Angus, Chief Executive, adds: “HomeMaster being a cloud-based system, it aligns with our long term digital strategic ambitions and helps to ensure the organisation is both resilient and fit for the future. It is also extremely user-friendly, intuitive and easy to navigate which helps full staff team buy in and long term success."
Exceeded expectations
“The team at HomeMaster have been very supportive establishing an engaging two way communication approach throughout both the implementation project and beyond. This was a particular focus of ours following previous experience, to ensure that who we partnered with in the future delivered customer service proactively post go live. It’s clear that they take a lot of ownership and pride in their product and that gives us a lot of confidence. They have delivered what they said they would and have exceeded our expectations when it comes to the customer relationship we have already developed with the Homemaster team.
Accuracy of information
“I’m sure that we’ll notice increased efficiency and time savings over time, but at the moment the most influential impact we’re realising is the potential for the quality of information that we can hold and use to improve process and compliance. access. It makes communication with our clients much easier and more comprehensively documented which makes inter team processes more accurate and efficient. For example, the arrears management process is far more intuitive and it enables the Housing team manage their caseload more effectively.
Partnership
“HomeMaster have more of a partnership approach, rather than a client/supplier relationship, I’m sure this is the foundation for successful longterm relationship and I’m very pleased to be working with HomeMaster.”
The implementation process from starting the project to going live was only eight months, Osprey Housing used their existing staff team to manage the project. Stacy Angus adds: “It was a very intense period for the staff team which included process review and a lot of testing. The HomeMaster team were very good at embracing our feedback and they were also impressed by the approach and aptitude of our implementation team. As a result, we’ve become involved in working groups with HomeMaster and are excited about the future opportunities the system will offer us.”