PCHA begin their journey with HomeMaster

Penge Churches Housing Association (PCHA) is a community-based housing association working in and around Bromley who manage approximately 270 homes, meeting a range of needs in their community.

PCHA began soft market engagement in Spring 2021 to ascertain what latest technologies were available in the market and were immediately impressed by HomeMaster’s intuitive look and feel. As the PCHA team had more exposure to the platform, it became apparent that HomeMaster would aid their strategic objectives to modernise and streamline processes for both staff and residents. Deployment of HomeMaster within PCHA dovetailed perfectly with their values of: “Being Ambitious”, “Striving for Excellence” & “Working in Partnership”.

At the conclusion of the procurement exercise, HomeMaster had been identified as the stand-out solution for PCHA. The integrated SMS and email communication was key in fulfilling PCHA’s objective to optimise resident engagement and the real-time reporting dashboards would prove pivotal in reshaping the value of their data to ensure the best possible outcomes for residents and staff.

Jack Thompson, Client Services Manager for HomeMaster commented “We are delighted to be delivering a comprehensive solution to PCHA. The shared ethos of both organisations will provide the foundation for a long and  working partnership.”  

Karen Cooper, Chief Executive, PCHA, commented  “One of our key strategic objectives is to be a modern, strong and forward-thinking business, with a focus on enhancing services for our residents. Indeed, our new ICT strategy is driven by a recognition of the need to meet the changing demand of both residents and staff as well as the need to be more agile and flexible in the way we work.  It was quickly evident that HomeMaster could help us deliver this goal, delivering a complete housing and finance system. We were immediately impressed with HomeMaster and the functionality of the system and felt that it offers a user friendly  and affordable solution for us. We are delighted to be moving forward with HomeMaster and look forward to the benefits it brings to the team and our residents.”